Refund Policy
Purchases Through Etsy
This section applies only to orders placed in our Etsy shop. Refund requests for Etsy orders are handled under Etsy's own refund policies and procedures, not under the 14-day refund below. Please use the refund or support process provided by Etsy in the first instance. Guv1 Digital LLC will cooperate with Etsy's processes where appropriate.
Direct Purchases — 14-Day Refunds
This section applies to every purchase made directly from Guv1 Digital LLC, including purchases made through our payment provider, Paddle.
You may request a refund within 14 days of the date of your purchase. We will refund the full amount you paid. You do not need to give a reason, and you may request a refund even if you have already downloaded or used the Product.
To request a refund, contact us at digitals.guv1.com/support from the email address you used to buy, or request it directly from Paddle using the receipt they sent you. Refunds are returned to the payment method you used.
You do not have to contact support before asking for a refund.
Your Consumer Rights
Nothing in this Refund Policy limits any rights you have under applicable consumer protection law. In particular, if a Product is faulty or is not as described, your legal rights are not limited to the 14-day period above.
Changes to This Policy
We may update this Refund Policy from time to time. When we make changes, we will update the version number and "Last Updated" date at the top of this page.
Contact Us
Refund questions can be submitted through our support center: